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T&C

Company Name         – Xperience Travel Tour Operators Ltd
Company Number     – 11379253
Registered                   – 24th May 2018
Tradingname              – Xperience Pakistan
RegisteredAddress     – 27 Old Gloucester Street, London, WC1N 3AX

“We/us” Means “Xperience Pakistan”

“The Event” Means any holiday, accommodation, activity or function organised or advertised by us.

“You” Means the person who has signed the booking form and includes all the people on whose behalf you have signed.

“Supplier” Means the company or person that is holding or providing the event or any part of it.

“Price” Means the total cost of the event.

1. Terms and Conditions

These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.

2. Formation of Contract

No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.

3. Lead Name

The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies “Xperience Pakistan” against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.

4. Payment & Deposits

Deposits are payable at the time of booking and the balance of payments are split into the following phases:

50% non-refundable non-transferable deposit is payable at the time of booking.
The final balance is to be paid no less than 42 Days (Six Weeks) before the date upon which your event is due to start. Failure to pay by this date will result in a £50.00 per person late payment charge.

If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.

Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card or online bank transfers where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you before taking any payment, should there be an increase in price.

5. Cancellation by Us

We may cancel the event or any part of it:

for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavors to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.

6. Cancellation by You

You may cancel your booking within a period of 7 Days after the initial deposit however 25% of this initial deposit is non-refundable.
After 7 Days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable.
All cancellations must be made in writing from the lead name on the booking.
After 7 Days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. I
f you cancel with us more than Three Weeks in advance of the travel date then the cancellation fee is a minimum of 75% the total booking cost.
If you cancel with us within one week of the travel date then the cancellation fee is 100% of the total cost of the booking.

7. Failure to Provide an Event

If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this is does not prove possible, a refund to you of the cost to us of the event.

8. Accommodation

If your booking includes accommodation, the named accommodation will remain confidential to “Xperience Pakistan” and only be disclosed to you upon receipt of the completed secondary deposit and written confirmation from the supplier.

9. Meals

Breakfast is not included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed upon arrival at your accommodation (this may be hot or cold regardless of your quotation).
Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to us, or the venue as required. If a pre-order has not been completed, we accept no liability for meals not provided or delays in providing the meals for you. You will not automatically be sent any menus and menus may be of limited choice from a set-menu for groups.
We will endeavor to meet any specialist dietary requests for any member of your group, but cannot guarantee these requests. We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability.

10. Alterations + Surcharges Applied By Us

If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of “Xperience Pakistan” so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us.
Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which we are not held responsible and alternatives may be offered of an equal or greater value.
If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.

11. Alterations made by You

We shall try to accommodate any reasonable changes you wish to make to the event. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the event you may do this up to six weeks prior to the date upon which your event is due to start. Amendments after that date will incur our administration charge of £50.00 per person.

Changes such as arrival / departure dates and destination changes will also be subject to our administration charges.
We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.

11 a. Changes by you & Transfers of Booking

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. This must be done by the party leader. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. These changes shall not be deemed accepted until we have confirmed in writing to you. Where we can, an amendment fee of £100 per person/per booking (as applicable) per amendment will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact use as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

A cancellation fee may be payable in accordance with clause 6.

Transfer of Booking:

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

a) that person is introduced by you and satisfied all the conditions applicable to the holiday;

b) we are notified not less than 7 days before departure;

c) you pay any outstanding balance payment, an amendment fee of £100 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

d) the transferee agrees to these booking conditions and all other terms of the contract between us

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 6 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

12. Cancellation by you before departure

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices.

As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding any amendment charges.

Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

Period before departure within which Cancellation charge per written notification of cancellation is person cancelling received by us

56 days or more Deposit only

55-28 days 60%

27-14 days 75%

14-0 days 100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.

Claims must be made directly to the insurance company concerned.

Where any cancellation reduces the number of full paying party members below the number on which the price, any discounts or other concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

Important note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination.
In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where we consider Pakistan to be unsafe due to knowledge of local situation or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions, which make it impossible to travel safely to the travel destination.

13 Changes and cancellation by us

Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of “force majeure” as defined in clause 14 below. We will not cancel after this date for any other reason.

Changes: Most changes are insignificant. If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples change of accommodation to another of the same or higher standard, changes of tour route.

Occasionally, we have to make a “significant change”. Examples of “significant changes” include the following when made before departure:

(a) a change of accommodation area for the whole or a significant part of your time away.
(b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

Cancellation: We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if e.g. the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

(a) (for significant changes) accepting the changed arrangements; or

(b) accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or
(c) if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements

(d) having a refund of all monies you have paid to us.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

13 a.Compensation:

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
(a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
(b) If we cancel your booking and no alternative arrangements are available

Period before departure a significant change or cancellation is notified to you

Compensation per person

55-42 days £10
41-28 days £20
27-14 days £30
Less than 14 days before departure £40

Important note: We will not pay you compensation in the following circumstances:
(a) Where we make an insignificant change;
(b) Where we make a significant change or cancel your arrangements more than 8 weeks before departure;
(c) Where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
(d) Where we have to cancel your arrangements as a result of your failure to make full payment on time;
(e) Where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
(f) Where we are forced to cancel or change your arrangements due to Force Majeure (see clause 14)

14. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(2) below) as a result of “force majeure”.

In these booking conditions, “force majeure” means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strike, significant risks to human health such as the outbreak of serous disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concern’s control.

15. Insurance

We consider adequate travel insurance to be essential. Please ensure you purchase a policy which is suitable for your particular needs as soon as possible and ideally at the time of booking so that you have protection in the event that you need to cancel for a reason which is covered by the policy.

Please read your policy details carefully and take them with you on holiday.

16. Your Obligations

You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; cultural and dress code of the country, regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.

When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier.

If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded.

You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

17. Conditions of suppliers

Many of the services which make up your holiday are provided by independent suppliers.
Those suppliers provide these services in accordance with their own terms and conditions.
Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.

18. Our Responsibilities

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within areasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you any compensation for any injury, illness, death, loss damage, expense, cost or other sum or claim of any description whatsoever which results from

(a) the act(s) and/or omission(s) of the person(s) affected;

(b) the acts and/or omissions of a third party unconnected with the provision of and the services contracted for which were which were unavoidable and extraordinary

(c) –‘Force majeure’ as defined in clause 9 above

(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(a) Claims which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

19. Excursions, activities and general area information

We may provide you with information (before departure and/or when you are on holiday) about activities, excursions and other services which are available in the area you are visiting. We have no involvement in any such activities, excursions or services which are not run, supervised, controlled or inspected in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way or they can be booked through your hotel or our local agent. We cannot accept any liability on any basis in relation to such activities, excursions or services.

We cannot guarantee the accuracy of information given in relation to such activities, excursions or other services or about the area you are visiting generally or that any particular excursion, activity or other service which does not form part of our contract will take place as these services are not under our control. We can advise you of the latest known situation at the time of booking on request.

20. Golf Reservations, Golf Buggies & Maintenance at Golf Courses

We endeavour to book you good tee times at the time of booking, which are confirmed by our suppliers in each destination. Golf courses however from time to time have the right to change tee times because of the flexibility they need to organise members competitions, we will in such circumstances let you know of the impact this may have on the original tee times you have had confirmed and we will do our best to find a good solution, but do not accept liability for such a change. An air of flexibility is thus required.

Furthermore golf courses do have the right to carry out emergency maintenance work if they feel the need to do this and providing that we have not had advanced warning from the golf clubs we cannot accept any liability for the condition of golf courses in such circumstances. In such circumstances golf courses may offer free buggies or a credit on the green fee paid in resort to make up for the change of condition.

However most golf courses do map out their maintenance programme several months in advance, which we will advise you about at the time of booking, or later if not known or available at time of booking, this gives you the opportunity to change courses or days of play at any given point that we know about the works being carried out.

Similarly, in terms of the availability of golf buggies we cannot accept responsibility for buggies being available or not, unless they are an integral part of the package and it is then our duty to inform you. Obviously we will try and inform you if you have stated at the time of booking you can only play with a buggy. The reality is buggies are rarely a problem accessing and paying for locally. However, weather conditions also play a part in golf course closures and sometimes the non-availability of buggies at short notice can be a reality. Clients need to understand that these things can happen. No refunds or compensation is valid in these situations.

21. Customer Feedback

In the unlikely event that you have a problem whilst on your holiday then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Any verbal notification must be put in writing and given to the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 14 days of your return to the UK, giving your booking reference and full details of your complaint. Only the party leader should write to us. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. We will acknowledge all correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.

22. Contracts (Rights of Third Parties) Act 1999

No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.

23. Special requests and medical problems

If you have any special request, you must advise us in writing at the time of booking.

Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you.
Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

Unless and until specifically confirmed, all special requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you have any medical problem or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements.

In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.

24. Passports, visas and health requirements

The passport, visa and health requirements applicable for Non-Pakistani’s and Pakistani’s living overseas are provided under travel advice. If you do not hold a Pakistani passport or a NICOP, you will need to get a visa, which you can get from the Pakistani High Commission in the UK or Pakistan embassy if residing outside of the UK, please go to their website for details. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

If travelling on a British passport, it will need to be valid for more than 6 months, a full British passport presently takes approximately 2 to 6 weeks to obtain. If any member of your party is 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure.

Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from your local Department of Health by telephone on 0870 1555455 and most Post Offices. It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you.

We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

25. Prices and Website Accuracy

Please note, the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. This website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

26. The cost of your holiday

The price of your travel arrangements has been calculated using exchange rates quoted on EX.com or Barclays Bank, in relation to the following currencies: USD, GBP, PRS, EUROs and RNB.

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii) the exchange rates relevant to the package.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £10. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

27. Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements.

Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require.

Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for your assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

28. Safety standards

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

29. Foreign Office Advice

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.

As a rule foreigners are advised by the FCO to travel to Pakistan, only if necessary as it is deemed that there is a high risk of terrorism, however many trips made by foreign tourists are trouble free and many local residents are going about their daily lives with no threat. We will endeavor to keep you abreast of the political situation and ensure that only areas deemed safe by the Pakistani government are visited, should there be any risk of riots in the days you plan your visit, we will offer you alternative dates of travel or a full refund. In the unfortunate event of a terrorist attack, whilst out there, we cannot be held responsible.

30. Jurisdiction

This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.

31. Changes to these Terms and Conditions

We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.